Q: I have an Error code on my copier display.  What do I do?
A: Call the service department at (518) 377-8000.

Q: There is a little symbol lit on my copier. What does it mean?
A: Depending upon the model of your machine but these are the common symbols:  Triangle of balls - Add toner; Pipe - Replace Photo Drum; z - Jam.

Q: I have a jam light on my copier display.  How do I remove the jam?
A: Depending upon the model of machine, open the paper drawer and remove any paper, open the side panels and remove any paper, open the front door of the copier and remove any paper.  Normally, the handles and knobs that you can touch are commonly colored; green, or green blue, depending upon the manufacturer.

Q: My copier has a black streak only when it gets sent through the Document Feeder.  What do I do?
A: This is usually is a small spot of whiteout or post it note glue.  Clean the slit glass with a mild glass cleaner.

Q: My copier is making a loud knocking noise.  What should I do?
A: Immediately turn off the machine and call the service department at (518) 377-8000.

Q: My copier is not powering up at all.  What should I do?
A: Several reasons can cause this.  Let's try the most common.
Is the machine plugged in?  This sounds dumb, but people unplug machines during storms.  Reseat the plug.  Is the switch on?  Besides the front panel switch there may be another switch on the right rear side of the copier.  Is the front door closed securely?  Open and close the front door.  Is there power to the outlet?  Try a lamp or fan in the outlet to verify there is power to the plug.

Q: The error light is blinking and there isn't a message.  What do I do?
A: This is usually from a jam.  Look closely at the display at the very bottom or very top. Is there any message?  Turn the machine off, count to 15 and power back up.  Call the service department at (518) 377-8000.

Q: I can't send faxes.  Why?
A: There are several reasons why but try this trouble shooting method.  Does it have a dial tone?  Press the hook button or pickup the handset.  Do you hear a dial tone?  If not then you have a phone line problem.  Track the line and re-insert the connections.  If you do then verify that you have paper in the correct location.  Call the service department at (518) 377-8000.

Q: I'm not receiving faxes from a customer but I have a dial tone.  Why?
A: Find someone else with a fax machine and have them fax you.  If you don't get their fax, then call the service department.  If you DO get their fax, then tell your customer the problem is on their end.

Q: I'm getting a line the length of my copy.  Why?
A: If the line is coming only from one fax machine, then the line is coming from the sender.  If all faxes received have a line, call the service department.

Q: I'm getting a error message but doesn't tell me why. What is wrong?
A: This varies from model to model, but usually it one of 3 things.
Unplug and re-plug the machine.  Open all the doors and make sure there isn't paper in the path.  Verify all the drawers are closed.
If this continues, please call us at (518) 377-8000.

Q: I just put in a new cartridge, but my paper is coming out blank.  Why?
A: This varies from machine to machine, but normally, when this occurs with a new cartridge, you did NOT remove the plastic retaining strip from the cartridge.  Remove the drum cartridge or ink cartridge. Get the original instructions and see if there is a strip that should be removed. From ink jet cartridges, it will cover the bottom.  On a laser cartridge it is a small piece of clear or orange plastic hanging from the side.  Per the instructions, pull this strip off or out to release the ink/toner in the cartridge.